Frequently Asked Questions
What makes Your Digital File so secure?
Advanced patented encryption - Your Digital File gives each of your confidential documents an extra layer of security, called Cryptoloc. Cryptoloc is our patented two-stage encryption technology that uses a unique, complex combination of state-of-the-art Cryptography algorithms. It delivers unmatched security and integrity for every document.
Privacy and Control - Your Digital File uses client-side cryptography to deliver document privacy and control. The digital keys required for document encryption and decryption are managed client-side and all document encryption and decryption occurs on your device. This means your documents are always encrypted before uploading to Your Digital File and cannot be viewed by unauthorised parties – not even by Your Digital File. You control your information - who can access it and how it is accessed.
Eliminate identify fraud - Digital signatures are based on 100-point proof of identity. No one can sign, or even access your documents, without their identity being verified.
Share with confidence - Choose who can access your documents and grant permission levels. You control who can update, sign or view documents. Your Digital File cannot view your documents.
Where can I download the mobile app?
Google Play Store
Where is my data stored?
Your Digital Files data servers are based in Australia. Your data is governed by Australia’s highly regarded data Privacy Laws.
What is Data Legacy?
Data Legacy allows you to store all your personal and/or business files and digital assets in one highly secure location and automatically allow access by loved ones or friends (Nominees) to certain files in the event of death, incapacity or company liquidation.
For more information see Data Legacy
What is Cryptoloc technology?
Cryptoloc is our patented encryption technology that provides an extra layer of advanced protection for digital documents.
When a document is uploaded, transferred, retrieved, stored or shared. Your Digital File provides multiple layers of the internationally renowned encryption/decryption technology AES-256 and RSA -2048 at each stage. It simultaneously applies our unique Cryptoloc technology to deliver unmatched document protection.
Each individually encrypted document can be accessed only by you or the parties you authorise.
Even your Digital File cannot view your documents.
How much does Your Digital File cost?
Our Personal Plans start from $1 per month per user and Business Plans start from $5 per month per user.
Find out more about our Pricing
Why do I need to verify my identity?
Before you can share or sign a document you need to verify your identity by providing a standard 100-point identity check. This is to ensure user identity and integrity to maintain confidence when sharing and signing documents.
You will be prompted to verify your identity once you have signed up. A processing fee of $10 is required.
What do I do if “I’ve lost my Private Key”
If you do lose Your Private Key - it's OK, we can generate a new one. On the login page, click on Can't login? Account Recovery, and click on the I've lost my Private Key button. Follow the prompts to begin the Private Key Recovery process.
Due to the time and effort involved, there will be a recovery fee, our support staff will discuss this with you once you begin the recovery process.
What happens if I can’t access my account?
Begin the Account Recovery process to create a new Private Key and reset your password. We do not have access to your password or files, nor can we reset your password.
Your Digital File will never contact you to request your password.
A fee will be charged if your account needs to be recovered.
When you sign up to Your Digital File as a business user, you will be required (as the business account administrator) to create both a Business Account and a Recovery account.
If a staff member loses their account login credentials (password and/or private key), they must use the Account Recovery process. We do not have access to your password or files, nor can we reset your password. The account recovery process will create a new private key and let the staff member enter a new password.
The business account administrator must then access the Recovery Account to finalise the process.
Can my files be recovered?
Yes, previous versions or deleted files can always be securely recovered.
What is SecureShare?
SecureShare allows you to safely and easily share and legally sign digital documents with anyone, anywhere, anytime - even if they are not a registered Your Digital File User.
SecureShare accelerates and protects the process of sharing and signing all digital documents to deliver document integrity, confidentiality & non-repudiation.
For more information see SecureShare
How are my files protected?
As a trusted Electronic signature provider, SecureShare protects all files and electronic signatures with its patented Cryptoloc technology. Learn more here.
What can I share and electronically sign?
You can legally sign any type of file, for example:
• Sales contracts
• Supplier and Vendor Agreements
• Client document, procedural changes, and approvals
• Wills and other legal documents
• Superannuation policies
• Insurance policies
• Trust deeds
• Share portfolios
• Designs & drawings
Are my documents signed using Your Digital File legal?
Signing documents with SecureShare complies with e-signature laws worldwide and is valid and legally enforceable as an equivalent to signed paper documents.
Signing documents with Your Digital File complies with e-signature laws worldwide. It’s as valid and enforceable as a signed paper contract. Signed documents comply with ESIGN, UETA. As well as Electronic Transactions Acts in:
• Canada (UECA)
• Europe (EU VAT)
• New Zealand
• South Africa
• United Kingdom
• United States (UETA)
• and many other countries